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As technology is evolving faster than ever, the older generation is struggling to keep up. Be my IT-guide is an app that connects users with technological issues to IT-guides. The IT-guides will aid the elders in solving their tech problems.
The world as we know it is constantly changing and developing. The tech sector is the fastest developing sector. Technology that once was groundbreaking has now become obsolete. Keeping up with technology can easily take its toll on a person, but there is one group that got affected more than others, namely the older generation. Nowadays everything happens over the internet, this includes banking and digital mailbox systems. We've come to the point where you must have an online presence to manage your life. Our vision is to close the digital gap, making sure that everyone can reap the benefits of technological advancement.
A survey done by Telenor and the pension fund, shows that half of the Norwegian population, from the ages of 34-50, are struggling to keep up with technological advancements in society. The percentage only increases with age and many fear a digital divide. A different survey done by the Telenor shows that 19 percent of the older generation feel left out, because they don’t use net-based banking systems and other official services. The same amount is said to have a case of digital anxiety. The older generation believe the youth spend too much time online, and fear this may create a digital divide between the generations.
The IT-guides are dedicated to help you solve day-to-day tech problems. We connect the guides to those in need of their services. Users can communicate directly with their guides through screen-sharing, chat and video calls, ensuring the problems are solved in a quick and easy manner.
The in-app registration process is smoother than ever! After deciding whether you need help or wish to help, all you have to do is enter your email and verify it. You can also register using Facebook or Google+.
Our app allows users to select their choice of language, ensuring that language barriers do not become an obstacle in the process.
The app includes chat, video and screen-sharing to give the users freedom to choose their desired method of assistance. The screen-sharing feature is a handy way to aid users with their IT-related problems, and minimizes the potential of misinterpretation.
Thanks to our global community, we are available to help 24/7. We will be at your service even when your loved ones are not there to help you.
Our evaluation system is unique, it allows users to the rate the interaction with the IT-guides and vice versa. By having a two-way evaluation system we make sure that the interactions within the community are kept polite and mannered.
Helping others has never been more fun! Earn trophies by helping others and brag to your friends and colleagues. Earn special trophies by helping frequently.
By enabling notifications in the app, you will receive tips and tricks on a frequent basis. These include anything from beginner to intermediate information.
Our app is completely free to use, and we promise to keep it that way! This ensures that everyone that needs help receives it, regardless of their economic status.
Securing the privacy of our users is our top priority. The screen sharing will not give the IT-guides access to your device. Thanks to our video sharing feature, it will record your screen and restrict access to the users’ personal information. Every user-to-guide interaction will be recorded, to make sure there are no security breaches.
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Bezawit Walelegn
Emre Yarar
Mohamad Kenas
Mohammed Kamal
Maha Shams
